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Professional complete systems and solutions for Television and Radio Broadcasting

Payment and Shipping Conditions

European VAT Registration and Exemption

If you're a Non-Bulgarian/Spanish VAT registered business based within the EU economic area you can avoid paying VAT on your purchase with us by taking the following steps:

Please enter your VALID VAT-ID when you place your order (the VAT-ID field is valid only when you select country within EU economic area). Requests to refund VAT on purchases made where there is a valid VAT number, but where the VAT-ID was not entered at the time of the purchase and the order is paid and shipped with invoice including VAT, will incur a EUR 30 admin fee to action the refund.

Please be very careful when you enter your VAT-ID. We recommend you to check if it is valid VAT-ID first at VIES web site as when you enter your order we do not do real time check. All the VAT-IDs are checked by our operators for second time in the VIES System before shipping though, so entering incorrect VAT-ID will lead to significant delay in your order processing and it may be hold for several days until we collect the not paid VAT. Some countries like Spain and Italy have "internal" VAT-IDs, which are not updated to VIES VAT-ID server. If you have such VAT-ID please do not enter it, as it's not a valid VAT-ID for EU VAT free purchase.

All orders with us have to be pre-paid. We do not offer any other terms.

BANK TRANSFER: You may transfer payment from your bank outside of the Bulgaria to our bank. All charges, made by your bank and our bank must be paid by you. If you have selected "Bank Wire Transfer", there has gone out a field with instructions on, with IBAN and SWIFT account details. Please use your order number as a reference for your payment, or we may not be able to identify your funds and process your order. Orders where payment has not been received 7 working days afte the order was placed will be cancelled. Please note that bank transfers usually take few business days to move the money from one account to other. We will not ship your order until your payment is verified by our bank. A record of the transaction from your bank is not sufficient to release an order.

PAYPAL: PayPal is fast, easy and efficient and allows people who have PayPal accounts to transfer money easily. Opening a new account is free. You can pay with your card via PayPal also. If you have previously agreed with us, you can also pay with your card through PayPal. The commission for this type of payment is 4% on the total amount, as PayPal issuer fees and management. Note that your payment should be sent in EURO currency, payments sent in other currency than EURO will be refunded back and the order canceled. Also please note that the address you fill in your order and the PayPal address should match. If PayPal and order addresses do not match your order will be put on hold and not processed.

CASH ON DELIVERY: This option is currently not available.

The shipping of your order will be upon availability and prior agreement with the customer, before payment. All orders are shipped on first come first serve basis. For us all orders are equal urgent and we do not prioritize orders.

Incorrect address
Orders which have incorrectly filled addresses usually got none delivered and return back to us. In case of parcel returns we will refund the cost of the boards without the shipping/duty charges.
The courier companies are more flexible but if for some reason the customer didn't provide correct phone or address and is unreachable, there are two options - the parcel to be destroyed (according to the country) or to be returned back. Note that shipping back charges can be several times higher than the special shipping charge we have from the couriers.

Shipping options
Note: R-Telecom can not be held responsible for damaged, lost or stolen packages for noninsured parcels. Prices that are calculated on-line, do not include insurance for deliveries outside of Bulgaria. If you wish to insure the cargo, please contact us in advance! The insurance is 1,4% of the total amount of the purchase order (depending on the courier, there are minimum fees) and shall be added in additionally.

All transit times are based just on past experience with the courier companies. From time to time may deliver for more than the quoted time. We will not refund your shipping charges if any of the transport companies fail to meet the quoted delivery times.

Imports and duties
Any duties and taxes for international shipments are the responsibility of the customer. R-Telecom is not responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra import charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.

Please consult with your local import customs authorities about the import duties and taxes you have to pay before ordering.

Note, that as written above the courier shipment returns may be several times higher than the special price we have for shipment from our warehouse, so in some cases the shipping back charge may be higher than the order content. In such situation, if the customer refuse to accept the parcel and pay the import duties of the parcel, we will order to the courier to destroy the shipment at destination, not deliver back and no will be made refund to the customer.

R-Telecom shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the Service or which appears on any page of the R-Telecom´s Web site.