Private customers may return purchased products within 14 calendar days of receipt and obtain a full refund, provided the following conditions are met:

  • - The product must be returned complete, including all accessories, manuals, warranty cards, etc. All items must be in perfect, unused condition.
  • - The product must retain its original packaging, which must also be in perfect condition.
  • - Returns are not accepted for software, batteries, or consumables that have been unsealed or used.
  • - Returns are not accepted for customized equipment or products purchased with additional licenses.

Return Shipping Conditions

The customer is responsible for returning the product in good condition. To ensure this:

  • - The product must be properly protected in a sturdy outer box, with enough packing material to absorb shocks during transport.
  • - The use of an insured courier service is strongly recommended.
  • - We cannot acept responsibility for products damaged during transport due to inadequate packaging.

Refund

Once the product is received, it will be inspected.

If it is in new and unused condition, a full refund of the product price will be issued within 7 working days.

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